Data Privacy Policy

Last updated: [Date of Last Update, e.g., June 1, 2025]

1. Introduction

Welcome to Flatrate Studio ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@flatratestudio.com.

This Privacy Policy governs the privacy policies and practices of our website, located at [ https://www.flatratestudio.com ] (the "Website"), and the services offered thereon (collectively, the "Service"). It describes how we collect, use, share, and protect your personal information. By using our Service, you agree to the collection and use of information in accordance with this policy. This Privacy Policy is part of our Terms and Conditions, which can be found at Terms and Conditions.

2. Definitions

• "Personal Data" means any information that relates to an identified or identifiable individual.
• "Usage Data" means data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• "Cookies" are small files stored on your device (computer or mobile device).
• "Data Controller" means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
• "Data Processors" (or "Service Providers") means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
• "Data Subject" (or "User") means any living individual who is using our Service and is the subject of Personal Data.

3. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

3.1. Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Billing and Payment Information (e.g., credit card details, billing address - collected and processed by our third-party payment processors)
• Information you provide through your Design Board or communications with us (e.g., project details, feedback)
• [Any other specific personal data you collect, e.g., Company Name, Job Title]

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. [Consider linking to a separate Cookie Policy if you have one or plan to have one with more detail].

4. How We Use Your Information

Flatrate Studio uses the collected data for various purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage your account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Service.
• To process your payments and prevent fraudulent transactions.
• To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
• To manage your requests: To attend and manage your requests to us.
• For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred.
• For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

5. Legal Basis for Processing Personal Data (GDPR)

If you are from the European Economic Area (EEA), Flatrate Studio’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. We may process your Personal Data because:

• We need to perform a contract with you (e.g., to provide you with our subscription services).
• You have given us permission to do so.
• The processing is in our legitimate interests and it is not overridden by your rights.
• For payment processing purposes.
• To comply with the law.

6. Data Retention

Flatrate Studio will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. [Specify your data retention period or criteria, e.g., "We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods."]

7. Data Sharing and Disclosure

We may share your personal information in the following situations:

• With Service Providers: We may share your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to host our Service, and to provide customer support. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. [List key types of service providers, e.g., Payment Processors like Stripe, Cloud Hosting Providers, Analytics Providers, Communication Tools].
• For Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
• With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
• With Business Partners: We may share your information with our business partners to offer you certain products, services or promotions.
• With other users: When you share personal information or otherwise interact in public areas with other users (if applicable, e.g., a community forum), such information may be viewed by all users and may be publicly distributed outside.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.
• For Legal Requirements: Flatrate Studio may disclose your Personal Data in the good faith belief that such action is necessary to:
  • To comply with a legal obligation.
  • To protect and defend the rights or property of Flatrate Studio.
  • To prevent or investigate possible wrongdoing in connection with the Service.
  • To protect the personal safety of users of the Service or the public.
  • To protect against legal liability.

8. Data Security

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data (such as SSL encryption, access controls, etc.), we cannot guarantee its absolute security. [Briefly describe key security measures if you wish, without revealing sensitive details].

9. Your Data Protection Rights

Depending on your location (e.g., if you are in the EEA or California), you may have certain data protection rights. Flatrate Studio aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us at [Your Contact Email].

In certain circumstances, you have the following data protection rights:

• The right to access, update or delete the information we have on you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your Personal Data.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where Flatrate Studio relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. You may have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA) or your respective jurisdiction.

10. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside [Your Company's Country/Operational Base] and choose to provide information to us, please note that we transfer the data, including Personal Data, to [Your Company's Country/Operational Base or where your servers are located] and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Flatrate Studio will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. [If transferring data from EEA, mention mechanisms like Standard Contractual Clauses if applicable].

11. Children's Privacy

Our Service does not address anyone under the age of [e.g., 13 or 16 - specify according to relevant laws like COPPA/GDPR] ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of [e.g., 13 or 16]. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

12. Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

We may also provide notice of material changes via email or a prominent notice on our Service, prior to the change becoming effective.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@flatratestudio.com