Terms and Conditions

Last updated: June 1, 2025

1. Introduction

Welcome to Flatrate Studio ("Company", "we", "our", "us")! These Terms and Conditions ("Terms") govern your use of our website located at [ https://www.flatratestudio.com ] (the "Website") and the design and frontend development subscription services offered thereon (collectively, the "Service") operated by Flatrate Studio.

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard, and disclose information that results from your use of our web pages. Please read it here: Data Privacy Policy.

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood the Agreements and agree to be bound by them.

If you do not agree with (or cannot comply with) the Agreements, then you may not use the Service. Please let us know by emailing [Your Contact Email] so we can try to find a solution. These Terms apply to all visitors, users, and others who wish to access or use the Service.

2. Definitions

• "Service" refers to the website and the design and frontend development subscription services offered by Flatrate Studio.
• "User", "You", and "Your" refer to the individual or entity that creates an account or subscribes to our Service.
• "Subscription" refers to the plan selected by the User for accessing the Service.
• "Subscription Fee" refers to the recurring payment made by the User for the Subscription.
• "Content" refers to any information, text, graphics, designs, code, or other materials submitted, created, or provided through the Service.
• "Deliverables" refers to the specific design or frontend development work product created by us for you as part of the Service.
• "Design Board" refers to the platform (e.g., Trello) used for submitting and managing design/development requests.

3. Service Description

Flatrate Studio provides subscription-based design and frontend development services. Our services include, but are not limited to, logo design, website design, website prototyping, brand kits, and other design and developer tasks that typically take a maximum of two weeks to complete per individual task.

Each Subscription allows for an unlimited number of task requests. However, we will work on one (1) active task at a time per Subscription unless otherwise specified in your plan. The turnaround time for each task will vary depending on its complexity and scope.

We offer different subscription plans, such as "Basic" and "Dedicated". The specifics of each plan, including whether a dedicated person is assigned to your project, are detailed on our Website and may be updated from time to time.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice, provided that such changes do not materially disadvantage your then-current Subscription term.

4. User Accounts and Registration

To access certain features of the Service, you may be required to register for an account. When you register for an account, you agree to provide accurate, current, and complete information. You are responsible for safeguarding your account password and for any activities or actions under your password.

You agree to notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

5. Subscriptions and Payments

5.1. Subscription Plans and Fees

Details of our current Subscription plans and their respective Subscription Fees are available on our Website. All Subscription Fees are quoted in [Specify Currency, e.g., GBP]. We reserve the right to change our Subscription plans or adjust pricing for our Service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms, any price changes or changes to your Subscription plan will take effect following notice to you.

5.2. Billing Cycle

The Subscription Fee for our Service is billed on a recurring basis, typically monthly, in advance, on the same day or the closest possible day to the calendar day you commenced your Subscription. Your Subscription will automatically renew under the exact same conditions unless you cancel it or Flatrate Studio cancels it.

5.3. Payment Methods

A valid payment method, including credit card or other method accepted by our third-party payment processor, is required to process the payment for your Subscription. You shall provide our third-party payment processor with accurate and complete billing information including full name, address, state, post code, telephone number, and valid payment method information. By submitting such payment information, you automatically authorize Flatrate Studio (through its third-party payment processor) to charge all Subscription Fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, we may attempt to re-process the payment or we may suspend or terminate your access to the Service immediately without prior notice.

6. Cancellation and Refund Policy

6.1. Cancellation

You may cancel your Subscription renewal at any time through though our third-party payment processor. You will continue to have access to the Service through the end of your current paid billing period. We do not provide refunds or credits for any partial subscription periods or unused services.

6.2. No Refunds

Subscription Fees are non-refundable except as required by law or as otherwise specifically permitted in these Terms. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. Upon cancellation, your Subscription will remain active until the end of the then-current billing cycle for which you have paid.

7. Intellectual Property

7.1. Ownership of Deliverables

All original Deliverables created specifically for you by Flatrate Studio as part of an active and fully paid Subscription will be your exclusive property upon delivery. You will own the copyright to the final Deliverables we create for you. You are responsible for ensuring that any materials you provide to us (such as text, images, logos, or other content) do not infringe upon the intellectual property rights of third parties.

We retain the right to use the Deliverables in our portfolio and for marketing or promotional purposes, unless otherwise agreed in writing. We will make reasonable efforts to obtain your consent before any public display or, if requested, to anonymize the work.

7.2. Our Intellectual Property

The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of Flatrate Studio and its licensors. The Service is protected by copyright, trademark, and other laws of both United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Flatrate Studio.

8. User Responsibilities and Conduct

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:

• In any way that violates any applicable national or international law or regulation.
• For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
• To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter," "spam," or any other similar solicitation.
• To impersonate or attempt to impersonate Flatrate Studio, a Flatrate Studio employee, another user, or any other person or entity.
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which, as determined by us, may harm Flatrate Studio or users of the Service or expose them to liability.

You are solely responsible for all Content you provide or upload to the Service, including its legality, reliability, and appropriateness.

9. Use of Deliverables and Disclaimer of Responsibility

Upon delivery of the final Deliverables to you, you are responsible for reviewing and ensuring their accuracy and suitability for your intended purpose. Flatrate Studio makes no warranties, express or implied, regarding the Deliverables once accepted by you.

**Flatrate Studio takes no responsibility and assumes no liability for the manner in which the Deliverables are used by you or any third party after they have been delivered to and accepted by you. You are solely responsible for any and all consequences arising from your use, publication, distribution, or display of the Deliverables.** This includes ensuring that your use of the Deliverables complies with all applicable laws, regulations, and third-party rights.

10. Limitation of Liability

Except as prohibited by law, you will hold us and our officers, directors, employees, and agents harmless for any indirect, punitive, special, incidental, or consequential damage, however it arises (including attorneys' fees and all related costs and expenses of litigation and arbitration, or at trial or on appeal, if any, whether or not litigation or arbitration is instituted), whether in an action of contract, negligence, or other tortious action, or arising out of or in connection with this agreement, including without limitation any claim for personal injury or property damage, arising from this agreement and any violation by you of any federal, state, or local laws, statutes, rules, or regulations, even if company has been previously advised of the possibility of such damage.

Except as prohibited by law, if there is liability found on the part of Flatrate Studio, it will be limited to the amount paid for the products and/or services during the one (1) month period prior to the event giving rise to the liability, and under no circumstances will there be consequential or punitive damages. Some states do not allow the exclusion or limitation of punitive, incidental or consequential damages, so the prior limitation or exclusion may not apply to you.

11. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. Flatrate Studio makes no representations or warranties of any kind, express or implied, as to the operation of their services, or the information, content or materials included therein. You expressly agree that your use of these services, their content, and any services or items obtained from us is at your sole risk.

Neither Flatrate Studio nor any person associated with Flatrate Studio makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the services. Without limiting the foregoing, neither Flatrate Studio nor anyone associated with Flatrate Studio represents or warrants that the services, their content, or any services or items obtained through the services will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that the services or the server that makes it available are free of viruses or other harmful components or that the services or any services or items obtained through the services will otherwise meet your needs or expectations.

Flatrate Studio hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose.

12. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.

If you wish to terminate your account, you may simply discontinue using the Service and cancel your Subscription as per Section 6.

All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of [Your Company's Country/State for Governing Law], without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least [e.g., 30] days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

15. Contact Us

If you have any questions about these Terms, please contact us at: info@flatratestudio.com